Effective Date: 28 July 2026

Welcome to BOOKISH, an e-commerce platform and a concern of Dyu. By accessing, browsing, or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.

1. General Agreement

These Terms and Conditions apply to all users of the site, including browsers, vendors, customers, and merchants. By visiting our site and purchasing something from us, you engage in our ‘Service’ and agree to be bound by these terms.

2. Account Responsibilities

1. You are responsible for maintaining the confidentiality of your account credentials and password.
2. You agree to accept responsibility for all activities that occur under your account.
3. You must provide accurate, current, and complete information during the registration and checkout processes.
4. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we suspect fraudulent activity.

3. Product Information and Pricing

As a multi-category marketplace, we strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occasionally occur.

1. Pricing: All prices are listed in Bangladeshi Taka (BDT). Prices are subject to change without prior notice.
2. Availability: Product availability is subject to change. If an item is out of stock after your order is placed, we will notify you promptly and provide a refund or alternative option.
3. Accuracy: We do not warrant that product descriptions or other content are entirely error-free. If a product offered is not as described, your sole remedy is to return it in unused condition.

4. Payments and Billing

We provide multiple payment options to ensure a smooth checkout experience for our customers across Bangladesh:

1. Pay on Delivery (POD) is available for eligible products and locations.
2. Mobile Financial Services (MFS) such as bKash, Nagad, and Rocket are accepted via secure gateways.
3. Credit and Debit Card payments are processed through encrypted third-party processors.

By providing a payment method, you represent that you are authorized to use it and authorize us to charge the total order amount to that method.

5. Shipping and Delivery

We partner with reliable logistics services to deliver products to all 64 districts in Bangladesh. Delivery timelines and charges vary based on the delivery location and product weight/dimensions. Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by unforeseen circumstances or third-party courier issues.

6. Returns and Refunds

Customer satisfaction is our priority. If you receive a defective, damaged, or incorrect product, you may request a return or exchange within a specified period (usually 3 to 7 days from delivery), subject to our detailed Return & Refund Policy. Items must be returned in their original packaging with tags intact.

7. Intellectual Property

All content included on the BOOKISH website, such as text, graphics, logos, images, and software, is the property of BOOKISH, or its content suppliers and is protected by Bangladeshi and international copyright laws. Unauthorized use of any material on this site is strictly prohibited.

8. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

9. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

1. Company: BOOKISH (A concern of Dyu)
2. Website: https://www.bookish.com.bd
3. Email: support@bookish.com.bd
4. Phone: +88 09606 033393
5. Headquarters: BOOKISH, Dhaka, Bangladesh